Here at m.a.d.e. we do our upmost to get your delivery to you as quickly as possible. We aim to get all orders out the same day (provided these are purchased before 1pm). We use Royal Mail for the majority of our orders and these sent out the following working day with the aim to be with you within 2-3 working days.
P&P pricing is derived from a combination of weight, size, shape and value. The cost has also been added to each item.
Need it quicker than quick… Forgotten a birthday or an anniversary? Get in touch, we can take payment over the phone and arrange as fast a delivery as possible, or via our new click and collect service from our shop in Cirencester. 01285 658225.
Live outside the UK? Lucky you, we can ship outside the UK but please contact us first via either our chat link in the corner, email on email@example.com or call us +44 1285 658225. We will be able to provide you with prices and service options to ensure a smooth delivery of your item, but please be aware that if your items are subjected to any customs on arrival to your country this will have to be settled by you.
We are sorry that your purchase was not what you expected. We are happy to exchange or refund any items with in 14 days from the date you received your order. However, we ask that you please contact us first, and that all returned items are in their original condition, unused and original packaging.
We recommend that returns are made using recorded delivery so that you have proof of dispatch as unfortunately we cannot be responsible for goods lost or damaged in the post.
We are unable to make a refund until the original item has been received. Return postage will not be refunded, however, should your item be deemed as faulty we will be more than happy to refund the return postage cost.
Once we have received the item, a refund will be made direct to the account you purchased the item from.
Unfortunately, for hygiene reasons, we cannot except returns on earrings, perfume, opened tights or cosmetics.
Please contact us via firstname.lastname@example.org should you wish to make a return or exchange an item, we will be happy to help.
m.a.d.e. 9 Silver Street Cirencester Gloucestershire GL7 2BJ